Typical job
A property owner reports bed bug activity
A technician inspects the affected areas, confirms pest identification, and explains the recommended treatment. If heat treatment is being considered, the inspection helps clarify what the apartment requires before the owner reviews the proposed scope. The owner gets a clearer understanding of the treatment recommendation and follow-up guidance. Ask what preparation is needed and whether neighboring units or shared areas should be considered as part of the inspection.
Typical job
A resident sees a bald-faced hornet nest
The crew reviews the reported nest location and evaluates the concern before recommending service. The technician explains the proposed approach and any access considerations, so the resident understands the planned work rather than approaching the nest themselves. The resident receives guidance on the recommended response and what to do around the area while awaiting service. Keep people away from the nest and share any access details that could affect the visit.
Typical job
A homeowner reports mouse activity and asks
A technician inspects for signs of rodent activity, confirms what pest is present, and explains the recommended treatment. The visit also provides an opportunity to discuss documented placements and practical follow-up recommendations for the home. The homeowner understands the findings and next steps, including not moving or discarding bait stations without technician guidance. Report recurring activity or new sightings promptly so recommendations can reflect what is happening.